Frequently asked questions

Orders are generally processed within 1 business day. Once processed, a tracking number is generated and emailed to you automatically.

Contact us at support@restwildgear.com within 2 hours of placing your order and we'll do our best to help. Once an order has been processed and shipped, we're unable to cancel, redirect or intercept it.

Email us as fast as possible. Please double-check your address at checkout, as we can't be held responsible for lost packages caused by an incomplete or incorrect address.

Standard Shipping: 5–7 business days (USA, UK, Australia, Canada, NZ, Europe). Rest of world: 8–12 business days.

Expedited Shipping: 2–4 business days for most regions. Rest of world: 4–6 business days.

These are estimates only — we can't guarantee exact delivery dates, but we always do our best to deliver on or before time.

Yes — we ship worldwide. Delivery times vary by location, and customs, public holidays or carrier delays can occasionally affect timing.

As soon as your order is dispatched, we email you a tracking number. If you believe there's an issue with delivery, the shipping carrier is best equipped to investigate delivery confirmations.

Once a carrier confirms delivery, the order is considered complete. We recommend choosing insured shipping at checkout and providing a secure delivery address, as claims of non-receipt or theft after delivery aren't eligible for a refund on uninsured orders.

We offer a 30-day, no-hassle refund. If you're not completely satisfied, send the product back within 30 days of receiving it and we'll refund you once it arrives. Items must be returned in original working condition with original packaging.

Email support@restwildgear.com within 30 days of delivery with your order number. Once your claim is approved, we'll tell you where to send your items.

Return shipping costs are the buyer's responsibility and are non-refundable. For returns over $75, we strongly recommend a trackable or insured shipping service, as we can't guarantee we'll receive your returned items.

We're sorry about that! Contact our team with your order number and details of the issue. If the product is confirmed defective and within the warranty period, we'll arrange a replacement.

Every Restwild order is backed by a 90-day, risk-free guarantee. Take it on the trail, sleep on it, push it. If it doesn't leave you sleeping warmer, hiking lighter or happier outdoors, email us and we'll make it right — no forms, no nonsense.

Yes. Our gear is built to last and covered by a 5-year warranty against defects. If something fails within the warranty period, get in touch and we'll sort it out.

Our pads are built for 4-season warmth, designed to keep you insulated from cold ground so you wake up rested instead of freezing. Check each product page for its specific R-value and temperature rating.

No — our gear is built to hold its air and hold its shape through the night, every night. No more waking up flat on the rocks.

Wipe down with a damp cloth and mild soap, let it fully dry, and store it unrolled or loosely packed in a cool, dry place to protect the materials over time.